Assertiveness

By the end of this one day workshop you will be able to:

• Explain what assertiveness is and what it means for you and those around you
• Take a positive approach in communicating more effectively
• Anticipate other people’s behaviour and prepare your responses
• Build and boost  your self- esteem, confidence and assertiveness
• Follow a structured process for approaching situations in an assertive manner
• Recondition and practice reactions to aggression/dominant people