Amaze Training LtdAmazing Customer Service Skills
Amazing Fact – Did you know that it can cost 5 times more to buy new customers than to retain existing ones?
By the end of this one day workshop you will be able to ;
- Understand the importance of ‘wowing’ your customer
- Identify what makes great customer service
- Be aware of your own communication style and how to adapt it according to different situations
- Gain the skills and knowledge to enable you to broaden and deepen your relationships with customers
- Delight customers by improving the customer experience through more effective communication and rapport building
- Look at the importance of brand
- Handle difficult customers/customer complaints more effectively to enhance customer satisfaction and recommendations
